In July 2023, we're rolling out an update to our popular integration for Slack. Since our integration is so popular, we're sharing this brief explainer to answer questions about these changes and help you unlock the new functionality.
In this article:
Why is the integration for Slack changing?
We're unlocking a long requested feature: pushing decision streams in an interactive format from Base to Slack. 🎉 Now, instead of simply pushing a link to a decision stream to your executive, we push the decision stream itself, so your executive can answer (or skip 😅) questions directly within Slack.
In updating our integration, we're also unifying our apps for Slack into one single integration. 💪 Our original apps, BaseHQ (which pushed Base messages to Slack) and Inbox by Base (which pushed Slack messages to Base) will be deprecated. We'll only have one app for Slack named Base.
What new functionality will the integration have?
Users can now push decision streams in an interactive format from Base to Slack.
Note: In order to use Slack's interactive format, decision stream questions that are shared via Slack must be limited to 10 response options. If more than 10 response options are provided for a question, the question can still be shared from Base to Slack, but Slack will display an error if your recipient tries to interact with the options. Decision stream questions that are shared via any other method (copied link, texted link, added to a digest) have no limitations on response options.
What do I need to do to update my integration?
All users need to re-authorize the integration for Slack. Once the integration is re-authorized, you can push messages from Base to Slack or vice versa.
Note: In order to push messages from Base to a private channel in Slack, you must add the Base app to that private channel.
In Base, make sure you have first authenticated your desired Slack workspace for your desired Base workspace in Workspace Settings > Integrations.
In Slack, navigate to your desired private channel. In the message box, type "/Add apps to this channel."
In the window that appears, search for "Base." The Base app should appear in the apps listed under "In your workspace."
Click the Add button next to Base. The private channel should now show that Base has joined.
In Base, you can now push messages to this private channel in Slack.
Repeat these steps for each private channel to which you'd like to push messages from Base.
How long do I have to re-authorize my integration for Slack?
Users have until June 30, 2023 to re-authorize their integration for Slack without any interruption. On July 1, 2023, the old integrations will stop working, and users will not be able to push messages from Base to Slack or vice versa until the integration is re-authorized.
How do I re-authorize the integration for Slack?
In Base, navigate to the Workspace Settings for your desired workspace.
Click Integrations and scroll to Slack.
Authenticate your desired Slack workspace. Upon completion, Base displays your connected Slack workspace details.
Select a channel or user to whom messages are delivered by default. This can be left blank. The default recipient can also be changed when preparing to send a message.
Sharing a workspace with other users? Previously, only one user needed to authorize Slack for use in a shared workspace. With our updated integration, re-authorization must be completed by each user in the shared workspace.
I need help!
No worries, we're happy to assist you. Start a conversation with our Support team in the chat.